Business Analyst, Web

Business Analyst, Web




The Business Analyst enables change by working with our Business to define their needs and working with our Technology Services teams to recommend solutions.  The Business Analyst is responsible for collecting and documenting business requirements from various business teams and provides written functional requirements for various technology teams.  This key role is the liaison between business teams and technology teams.

The primary responsibilities of this role include working with stakeholders to understand their business and technical requirements, building and managing the product backlog, and successfully leading agile projects through their respective life-cycles. The Business Analyst must be comfortable managing and driving the requirements-gathering phase of technology projects.  The Business Analyst will also be needed to sometimes provide second-tier technology applications support and application reporting.



  • Work with the Business to identify requirements and think critically about what will make it successful; write user stories that effectively communicate the Business’ requirements and that are easily consumed by software development teams.
  • Attend and lead Business stakeholder meetings; provide project status reporting to management; assist with testing scenarios and validate results.
  • Create deliverables such as process flows, wireframes, mockups and functional prototypes to effectively communicate design strategies and detailed interaction behaviors.
  • Prepare and deliver client presentations.
  • Advocate on behalf of Business to IT, and advocate on behalf of IT to Business.
  • Become a Subject Matter Expert on a variety of packages and custom business applications including User Experience best practices.
  • Go beyond just reading and understanding information, to making sense of it, and finding patterns for improvement.
  • Support business applications.  Troubleshoot and resolve applications issues.



  • 5+ years of prior experience as a Business Analyst or other IT role, such as support or development.
  • BA / BS in IT, statistics, computer science, mathematics, information management, business or a related field or equivalent experience.
  • Strong User Experience background. Comfortable with concepts such as user-centric design, personas, user research and common tools and methods.
  • Extensive experience with web application development.
  • Able to visualize and explain concepts on the fly using a whiteboard or the latest tools such as Mural as well as have stellar documentation skills with hands on experience with MS Visio for use case diagrams, cross-functional process flows, entity relationship diagrams, etc.
  • Strong investigative, analytical skills.
  • Excellent communicator
  • Skilled at defining and documenting business and functional requirements for ongoing system enhancement initiatives in agile software development environments.
  • Experience writing clear acceptance criteria to a testable level.
  • Experience setting up and leading in all Agile meetings including: sprint planning, sprint grooming, review, demo, stand-up, and retrospective sessions as well as working with development teams applying feature-driven development concepts.
  • Experience in all phases of product, software, and testing lifecycles.
  • Clear and concise verbal and written communication skills.
  • Curious, self-motivated, independent.
  • Firm understanding of relational databases, database structures and design, and data management.
  • Beginner to moderate SQL knowledge.



  • 3+ years of experience in healthcare benefits.
  • 2+ years of experience using Azure DevOps