Systems and Application Support Engineer
Location: New York
Duration: 6 months
- RESPONSIBILITIES:
- Provide reliable and quality support around the clock in a production environment
- Respond to events from the monitoring tools, with the goal of restoration of service
- Review and diagnose problems through analysis of system and application logs
- Perform deployments for new servers and replacement of failed components
- Conduct system health checks routinely and following deployments and upgrades
- Carry out deployments for new servers and replacement of failed components
- Carry out system health checks periodically and following deployments and upgrades
- Analyze application logs to determine root cause of problems
- Analyze and correct equipment malfunctions and perform replacement of faulty components and subsystems
- Plan and document change requests to implement application and server upgrades and changes
- Work with hardware and software vendors to obtain support to diagnose problems
- Guide field staff with deployment and replacement of servers and server components remotely
- Participate in meetings with other groups (Engineering, Development, and QA) to plan and document deployment approaches and operational requirements
SKILLS:
-
- Follow procedures; provide updates; ask questions; take action; follow up on missing; incomplete or unresolved issues
- Strong analytical and problem-solving skills and logic
- Individual must be a self-starter, highly dependable and detail-oriented
- Communicate clearly and concisely in a logical, organized fashion, verbally and in writing with co-workers, superiors, and corporate users.
- Technical documentation
- Excellent communication skills both verbal and written
- Ability to exercise discretion and independent judgment
Must be:
-
- Organized with the ability to multitask
- Reasonably flexible with schedule including working nights, weekends and holidays.
- Able to work weekend and overnight
- Reasonably flexible with schedule including working mid-week nights and holidays
- Punctual when reporting for shifts; above average attendance is critical
- Able to work/cover other shifts during holidays; staffing shortages; emergency cases
- Flexible to long working hours
EXPERIENCE REQUIREMENTS:
-
- The equivalent of a Bachelor’s degree in Information Technology, Computer Science, Information Systems, Computer Engineering, or a related field or equivalent real world experience
- 5+ years of Linux experience
- 4+ years experience in hardware and software support, configuration and installation of Servers, Server Hardware, Operating system installation, and network TCP/IP experience
- 2+ years’ experience working on trading system environments
- In depth knowledge of RHEL 5, RHEL 6 and RHEL 6. including clustering. Certifications preferred
- Knowledge and experience with installation, configuration of PCs, small servers (x3550, x3650, x3950, Proliant)
- An understanding of Network routers and switches desirable
- Strong understanding of DNS preferred
- Familiarity with ESX VMware virtualization is a plus
- Experience with MS Windows Server desirable
- Experience with an Enterprise Password Management solution preferred
- An understanding of Cisco Network devices and trading system applications within a Datacenter environment