Data Licensing Specialist Consultant

We recently launched Benchmark products which are licensed under an Information License Agreement (ILA) by Global Account Management. With an influx of customer demand for these products, the Data Licensing team, within Global Account Management, is expanding the team supporting Benchmark licensing and Account Management responsibilities.

The Data Licensing Specialist will provide support to Benchmark clients, licensing them for their use of Benchmark data and day to day support on Account Management responsibilities. In this role the Specialist works regularly with internal cross-functional teams and clients to deliver on business, technology and operations-related objectives.

Principal Accountabilities:

• Provide 1st level support for all Benchmark data inquiries including licensing, routine client profile management and administration related to mergers & acquisitions, changes in billing instructions, contact changes, etc.
• Support the Global Account Mgmt. team in processing any Benchmark data requests and licensing agreements.
• Liaise with finance and accounting to help solve any customer invoice disputes related to Benchmark reporting.
• Gather and provide feedback on Benchmark licensing use cases, policies and pricing.
• Aid the regional Data Licensing Manager, onboarding and account maintenance of new customer requests.
• Assist in ad-hoc projects and data cleanup.

Skills & Software Requirements:

• Microsoft Office experience
• Experience with Salesforce and Service Cloud preferred
• 1-3 years of experience within the financial industry or within a customer service or account management role.
• Ability to perform with quality and attention to detail.
• Highly responsive and client-orientated with strong commitment to client service.

Quant Risk QA

Candidate will assist the Clearing Department on day-to-day activities in support of quant risk team. The Quantitative Risk Team in the Risk Management Department is responsible for developing, analyzing, and back-testing models for clearing initiatives.

Principal Accountabilities:

Daily responsibilities include code release testing, historical data validation, margin and stress testing model validation, and portfolio back-testing. The candidate must have the ability to efficiently, effectively, and independently conduct research, analyze problems, formulate and implement solutions, and produce high quality results on time.

Skills / Software Requirements:

• Strong quantitative and analytical background.
• Excellent programming, communication, and documentation skills.
• Knowledge of financial markets.
• Knowledge in advanced quantitative risk modeling and knowledge of statistical models in risk management preferred.
• Knowledge in advanced derivatives modeling and knowledge of volatility models preferred.
• Experience with programming languages such as C++/C#, R, VBA, and SQL is also required.
• Preference will be given to candidates who can demonstrate the best practices in developing risk models like Historical VaR, Monte Carlo VaR, Multi-Factor Risk Models, Stressed VaR, Liquidity Risk models, etc.

Education:

• Bachelor or Master’s in Computer Science, Financial Engineering, Financial Mathematics, Mathematics, Physics, or a related discipline.

Client Services Analyst-NY

As a member of our Client Services team, you will provide application and technical support for our global client base. The right candidate will be client focused, have great communication and organizational skills and be able to work independently to resolve client issues. Attention to detail, strong follow-through and a curious, problem solving disposition are essential for success. This is a demanding, fast-paced environment which requires both Holiday and weekend support on a rotational basis.

Key Responsibilities:

• Assist with incident management for any Traiana-wide incident impacting our clients during above hours
• Case management responsibilities include:
• Response to initial case notification within a defined time frame
• Providing regular updates to clients per SLA
• Liaise with various internal groups (Product / Project Management, Development, Quality Assurance, IT, Managed Services, Compliance, Sales) in different regions to resolve client queries

Skills:

• 1- 2 years of experience supporting web based financial applications including trade posting, reporting, and exception handling / troubleshooting
• Hands on technical experience utilizing database tools, knowledge, and understanding of common transport protocols including MQ, Email, FTP and SMTP
• Knowledge of trade life cycles with middle and back office experience
• Proficiency using MS Office suite and Windows OS
• Work experience in a technical/application support role

Knowledge:

• BA/BS in Business, Finance, Economics or Computer Science preferred

Experience:

• Experience in financial services operations, middle office, fintech, and/or client services required
• Experience working with FIX, Swift, and other connectivity is preferred
• Excellent communications skills and experience dealing with client representatives at various levels
• Entrepreneurial, detail-oriented, and strong multi-tasking skills
• Ability to work under pressure to resolve client issues including those which are novel to the team

Special Job Requirements:

This role will require the ability to work flexible hours / shifts:

• Monday – Friday 9:00am – 6:00pm or 10:00am – 7:00pm

Utilization Review Nurse (RN/LPN)

This position is remote. There is also a weekend rotation, will need to be available approximately one Saturday a month on average. On weeks that they are scheduled for Saturday, they are given the prior Monday off (allowing for a 3 day weekend).

RN or LPN working in the insurance or managed care industry using medically accepted criteria to validate the medical necessity and appropriateness of the treatment plan.

Required: Clinical License, RN/LPN
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Preferred: Previous MCO or UM experience. Microsoft Office familiarity

Technology Risk Management Consultant

Background to Role:

The Global Information Security (GIS) Technology Risk Management Senior Analyst will work with peers in GIS and across the Technology Division to ensure that third party technology risks are properly identified, assessed, monitored, and communicated in support of the overall Third Party Risk Management (TPRM) program. The Senior Analyst will assist with the continuous improvement and daily operation of the GIS Third Party Risk Management (GIS TPRM) program.

Responsibilities Include:

• Work with peers to identify and assess Information Security risks
• Conduct risk assessments using established GIS Third Party Risk Management assessment process
• Collaboratively author and edit various assessment related documents including Deficiencies Observed, Summary of Work, Risk Advisory Memos, exceptions from GIS technical policies and standards, and other related output resulting from risk adjudication activities
• Participate in and contribute to various working groups across the Technology Division, including, but not limited to, Third Party Risk Management working group, GRC working group, etc.
• Assist the GIS Third Party Risk Management function with:
  • Continuous improvement and maturation of the methods, instrumentation, training, documentation, and processes required to properly manage third party technology risks
  • Providing advisory and consulting services to the Information Technology Management Team related to InfoSec risks, treatment strategies, and decision-making
  • Assist in the preparation of management reports, presentations, metrics, and other documentation required to support governance functions
  • Assist in compiling and delivering business and operational metrics at regular intervals
  • Promoting a culture of risk awareness and accountability through training, education, and risk management consultative support
• Problem Solving:
  • Objectively assess the impact, likelihood, and velocity of identified risks
  • Objectively advise on any number of controls that will mitigate risk while not imposing undue burden on those who must implement the controls
  • Drive objectivity and build consensus among stakeholders with widely divergent perspectives and drivers
  • Rapidly analyze complex technical details
  • Synthesize detailed analysis into a “big picture” view that can be easily understood by non-technical stakeholders in order to support risk-based decision-making for senior managers within the company
• Decision Making:
  • Recommend risk treatment decisions
  • Recommend remediation actions when risk mitigation is desired
  • Recommend improvements to methods, instrumentation, training, documentation, and processes
  • Recommend solutions for automating and streamlining GIS TPRM risk management practices
• Working Relationships:
  • Interacts with peers across all elements of the Technology Division
  • Communicate regularly with cross-functional peers outside of the Technology Division, including Legal, Information Governance, Global Operations, Global Assurance (Internal Audit), Enterprise Risk Management, Third Party Risk Management, and other business unit leadership
  • Interact occasionally with industry peers from other SIFMUs, research organizations, solution providers, etc.

Required Experience:

• Bachelor’s Degree or equivalent experience
• Minimum of 4 years of relevant experience in publicly traded companies or finance/technology industry operations with third party risk management experience a plus
• Experience in at least two of the following: InfoSec (Operations, Program Management, Governance, Risk Management, etc.), Enterprise Architecture, Identity & Access Management, Application Development, Infrastructure & Operations, IT Compliance, or Internal Audit
• Experience working with industry based information security and / or control frameworks (NIST Cyber Security Framework, ISO 27002, COBIT, etc.)
• Demonstrable knowledge of a broad range of InfoSec technologies and practices
• Demonstrable, impeccable writing skills for technical, management, and executive audiences

Additional preferred experience:

• Demonstrable knowledge of InfoSec risk management methods and practices
• Experience with operating GRC solutions
• Professional certification in InfoSec or Risk Management (such as CRISC, CISM, CISSP, CGEIT, CISA, etc.)

Utilization Review Nurse (LPN)

BASIC FUNCTION:

This position is responsible for performing discharge care coordination and review activities for determining efficiency, effectiveness and quality of medical/surgical services and serving as liaison between providers and Medical and Network Management Divisions. Review service requests, collect clinical and non-clinical data, verify eligibility, determine benefit levels in accordance to contract guidelines, conducting initial and concurrent review, prepare reports on quality of care, identify and report cases, and provide information regarding utilization management requirements and operational procedures to members, providers and facilities.

ESSENTIAL FUNCTIONS:

1. Determine efficiency, effectiveness and quality of medical/surgical services, including appropriateness of hospital admissions, length of stay, level of care and discharge planning.
2. Serve as liaison between providers and Medical and Network Management Divisions.
3. Review service requests by receiving incoming calls, faxes, cases queued and return recorder messages to hospitals, providers and members.
4. Determine contract eligibility and benefit coverage related to precertification and/or concurrent review requests based upon information provided by hospital personnel, members and providers.
5. Determine contract eligibility and benefit coverage related to emergent referral requests.
6. Collect clinical and non-clinical data and enter information into the medical management system.
7. Utilize Medical Review Criteria, Medical Policy guidelines and internally developed review criteria to determine medical necessity, appropriateness of setting, including length of stay and type/duration of service.
8. Identify provider contract status and provider network status including facility and physician contract status.
9. Determine network status.
10. Conduct research and obtain medical information to complete the referral/certification request.
11. Utilize all Medical Management System applications to research and/or pend the precertification and referral authorization process.
12. Pend/complete certifications and/or referral authorization requests according to established policies and procedures.
13. Refer all requests that fail clinical review criteria to physician advisor.
14. Provide verbal and written notification of referrals and preauthorization determinations according to established policies/procedures.
15. Assess all cases for quality of care and report quality care issues when identified.
16. Identify and refer cases for inclusion clinical programs.
17. Report member and provider complaints according to established policies and procedures.
18. Provide information regarding UM requirements and operational procedures to members, providers and facilities.
19. Consult with supervisor/Medical Director regarding complex or difficult cases.
20. Provide professional customer service at all times to internal and external customers.
21. Follow facility procedures including checking in with designated facility personnel.
22. Document referral and precertification information according to UM policies and procedures; include plan of care/treatment, patient condition and outcomes of care for appeals and cases failing clinical review criteria.
23. Maintain knowledge of current regulatory agency standards (TDI, AAHCC/URAC, NCQA) and adhere to regulations and corporate procedures.
24. Maintain knowledge of clinical and technological advances in medical/surgical care, including pharmacological therapy.
25. Maintain knowledge of contract interpretation and containment measures (eligibility, extended care benefits and claims processing procedures). 
26. Must successfully complete the UM System Competency Verification Program and maintain competency with UM systems, regulatory agency standards, tele-servicing skills, documentation requirements, advancements in medical/surgical care including pharmacological therapy, CPT-4 and ICD-10 coding.
27. Communicate and interact effectively and professionally with co-workers, management, customers, etc.
28. Comply with HIPAA, Diversity Principles, Corporate Integrity, Compliance Program policies and other applicable corporate and departmental policies.
29. Maintain complete confidentiality of company business.
30. Maintain communication with management regarding development within areas of assigned responsibilities and perform special projects as required or requested.

Designer

Location: Chicago, IL

Duration: 12 months

Responsibilities:

• Works under the direction of the Creative Director to develop holistic design systems, including page layouts, site grids, typography, iconography and colors

• Demonstrates strong asset prep and prototyping experience using tools such as Sketch and InVision
• Implements website accessibility standards
• Has a strong knowledge of technology and user interface theory
• Experienced in mobile app design and familiar with design systems such as Google Material Design and Apple’s Human Interface Guidelines
• Designs solutions that meet or exceed the project’s stated objectives

• Maintains high quality on creative deliverables
• Assists creative lead in research and presentation materials
• Presents work internally
• Receptive to constructive criticism

Qualifications & Skills:

• 5+ years design experience, preferably in a digital agency working with large global brands
• Exceptional portfolio that includes strong system design thinking
• Working knowledge of service and e-commerce design

• Strong working knowledge of design and layout applications
• Ability to multi-task and work efficiently under pressure with careful attention to detail is a must
• Passion for design and eagerness to collaborate with other creative people
• Self-motivated, organized, and accountable
• Demonstrated strong skills in leading design software (Adobe Suite, InVision, Sketch)

• Financial/Futures industry experience is a plus
• Experience in working with a global team

Administrative Assistant

Location: 100% remote

Duration: 6 months

We are currently looking for a talented individual to help support the administration of our VMS portal. In this role, you will assist with the release of requests and train stakeholders and suppliers in using the platform. You will also be involved in the general oversight of the daily business flow for contingent onboarding, off boarding and request management.

You’ll be successful in this role if you are able to multi-task and prioritize in a dynamic environment, maintain a strong ethical foundation, and provide exemplary customer service.

Responsibilities:

• Participate in the daily operation of the vendor management portal.

• Responsible for the delivery to our stakeholders with a primary focus on effectively managing specific needs relating to the VMS Program.

• Coordinate hiring activities such as timely approvals, onboarding activities completions.

• Timely assistance with ServiceNow requests

• Creating ad hoc reports

• Assist with maintaining relationships with stakeholders and suppliers

• Assure customer satisfaction and resolve all issues with stakeholders and suppliers

• Manage and review portal for accuracy

• Provide analysis support and program status reports as required

• Coordinate process documentation and assists with enforcing client and VMS policies and procedures

• Create and maintain staffing partner relationships through effective communication

• Maintain data integrity through coordinated and detailed use of the system

• Participate in weekly update calls with the VMS rep to ensure engagement and streamlined communication

• Issue recognition and urgency to resolve issues swiftly

Qualifications:

• Bachelor’s degree in Business or related is required

• Intermediate Microsoft Excel skills

• Possesses strong written and verbal communication skills

• Attention to detail

• Experience with any VMS (Vendor Management System) Technology a plus, not required.

• Established level of professionalism to maintain the integrity of confidential information included in hiring processes.

• Flexible to shift priorities as needed to service the stakeholder

• Have demonstrated integrity, dependability, diplomacy, and resourcefulness with a strong work ethic.

• The ability to effectively interact with individuals of diverse backgrounds and different levels of experience.

• Have a high sense of urgency with the ability to multi-task and prioritize in a dynamic environment