Client Services Analyst-NY

Client Services Analyst-NY

As a member of our Client Services team, you will provide application and technical support for our global client base. The right candidate will be client focused, have great communication and organizational skills and be able to work independently to resolve client issues. Attention to detail, strong follow-through and a curious, problem solving disposition are essential for success. This is a demanding, fast-paced environment which requires both Holiday and weekend support on a rotational basis.

Key Responsibilities:

  • Assist with incident management for any Traiana-wide incident impacting our clients during above hours
  • Case management responsibilities include:
  • Response to initial case notification within a defined time frame
  • Providing regular updates to clients per SLA
  • Liaise with various internal groups (Product / Project Management, Development, Quality Assurance, IT, Managed Services, Compliance, Sales) in different regions to resolve client queries


  • 1- 2 years of experience supporting web based financial applications including trade posting, reporting, and exception handling / troubleshooting
  • Hands on technical experience utilizing database tools, knowledge, and understanding of common transport protocols including MQ, Email, FTP and SMTP
  • Knowledge of trade life cycles with middle and back office experience
  • Proficiency using MS Office suite and Windows OS
  • Work experience in a technical/application support role


  • BA/BS in Business, Finance, Economics or Computer Science preferred


  • Experience in financial services operations, middle office, fintech, and/or client services required
  • Experience working with FIX, Swift, and other connectivity is preferred
  • Excellent communications skills and experience dealing with client representatives at various levels
  • Entrepreneurial, detail-oriented, and strong multi-tasking skills
  • Ability to work under pressure to resolve client issues including those which are novel to the team

Special Job Requirements:

This role will require the ability to work flexible hours / shifts:

  • Monday – Friday 9:00am – 6:00pm or 10:00am – 7:00pm