Location: Madison, WI
Duration: 3 years
Provides expert level technical assistance in support and preparation of desktop supported applications and hardware. Requires extensive knowledge of and experience with desktop technology including, but not limited to, desktop operating systems, Google Chromebooks, desktop applications, desktop hardware, laptop systems, desktop printer support, PDAs and other supported wireless devices and peripherals. This Title receives escalated level support issues from Helpdesk, the Enterprise Support Center and will help support projects rolling out new hardware. Has 7 or more years of experience in Desktop Support. Familiar with a variety of the concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Independently performs a variety of tasks. A wide degree of creativity and latitude is expected. Travel is required.