Desktop Support II

Desktop Support II

Location: Madison, WI

Duration: 2 years

Responds to telephone calls, email, and personnel requests for technical support.  Provides expert level technical assistance in support and preparation of desktop supported applications and hardware. Requires extensive knowledge of and experience with desktop technology including, but not limited to, desktop operating systems, desktop applications, desktop hardware, laptop systems, desktop printer support, iPhone, Android, other supported wireless devices, and peripherals. This Title receives escalated level support issues from helpdesk and Enterprise Support Center. Has 4-7 years of experience in Desktop Support. Familiar with standard concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. A certain degree of creativity and latitude is required.