Customer Advocate II
Location: Richardson, TX
Duration: 11 months
This position is responsible for researching and responding to telephone and written/electronic inquiries in a prompt, accurate and objective manner.
JOB REQUIREMENTS: Must have high speed internet and smartphone
*High School Diploma or GED.
*1 year customer service experience in a health care or health insurance environment.
*Experience evaluating customer situations, making decisions, and responding quickly to questions.
*Data entry and/or typing experience.
*Interpersonal, analytical, organizational and independent decision making skills.
*Clear and concise verbal and written communication skills.
PREFERRED JOB REQUIREMENTS:
*1 years customer service experience.
*6 months data entry experience in an office environment.
*Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease Management.
*Knowledge of medical terminology and anatomy.
*Referral preference given to applicants able to take and meet testing criteria.