This position is responsible for conducting research, performing data entry, responding to inquires from agencies, and supporting the clinicians in the Medical Management department with their provider and member activities.
? 1 year of college and 2 years experience with automated systems OR 3 years experience with automated systems.
? 1 year experience with managed care system(s).
? Knowledge of medical terminology.
? PC proficiency including Microsoft Office applications.
? Customer service skills.
? Verbal and written communications skills including developing written correspondence to members and to other department personnel and coaching skills to educate members on medical issues.