Systems and Application Support Engineer

Systems and Application Support Engineer

Location: New York

Duration: 6 months


    • Provide reliable and quality support around the clock in a production environment
    • Respond to events from the monitoring tools, with the goal of restoration of service
    • Review and diagnose problems through analysis of system and application logs
    • Perform deployments for new servers and replacement of failed components
    • Conduct system health checks routinely and following deployments and upgrades
    • Carry out deployments for new servers and replacement of failed components
    • Carry out system health checks periodically and following deployments and upgrades
    • Analyze application logs to determine root cause of problems
    • Analyze and correct equipment malfunctions and perform replacement of faulty components and subsystems
    • Plan and document change requests to implement application and server upgrades and changes
    • Work with hardware and software vendors to obtain support to diagnose problems
    • Guide field staff with deployment and replacement of servers and server components remotely
    • Participate in meetings with other groups (Engineering, Development, and QA) to plan and document deployment approaches and operational requirements


    • Follow procedures; provide updates; ask questions; take action; follow up on missing; incomplete or unresolved issues
    • Strong analytical and problem-solving skills and logic
    • Individual must be a self-starter, highly dependable and detail-oriented
    • Communicate clearly and concisely in a logical, organized fashion, verbally and in writing with co-workers, superiors, and corporate users.
    • Technical documentation
    • Excellent communication skills both verbal and written
    • Ability to exercise discretion and independent judgment


Must be:

    • Organized with the ability to multitask
    • Reasonably flexible with schedule including working nights, weekends and holidays.
    • Able to work weekend and overnight
    • Reasonably flexible with schedule including working mid-week nights and holidays
    • Punctual when reporting for shifts; above average attendance is critical
    • Able to work/cover other shifts during holidays; staffing shortages; emergency cases
    • Flexible to long working hours


    • The equivalent of a Bachelor’s degree in Information Technology, Computer Science, Information Systems, Computer Engineering, or a related field or equivalent real world experience
    • 5+ years of Linux experience
    • 4+ years experience in hardware and software support, configuration and installation of Servers, Server Hardware, Operating system installation, and network TCP/IP experience
    • 2+ years’ experience working on trading system environments
    • In depth knowledge of RHEL 5, RHEL 6 and RHEL 6. including clustering. Certifications preferred
    • Knowledge and experience with installation, configuration of PCs, small servers (x3550, x3650, x3950, Proliant)
    • An understanding of Network routers and switches desirable
    • Strong understanding of DNS preferred
    • Familiarity with ESX VMware virtualization is a plus
    • Experience with MS Windows Server desirable
    • Experience with an Enterprise Password Management solution preferred
    • An understanding of Cisco Network devices and trading system applications within a Datacenter environment